Terms & Conditions

Last updated: March 2026

1. Introduction

Welcome to Metis FIT. By subscribing to or purchasing services from Metis, you agree to the following Terms and Conditions.

These Terms form a legally binding agreement between Metis Fit (“Metis Fit”, “Company”, “we”, “us”, “our”), operated by RAIQA AI INDIA PRIVATE LIMITED, and the user (“you”, “User”) governing your access to and use of www.metis.fit (the “Website”).

Metis provides a comprehensive health and nutrition ecosystem that includes healthy meal delivery, dietitian consultations, customised meal plans, and progress tracking tools designed to support individuals in achieving their health and fitness goals.

Our services aim to help customers improve their lifestyle through structured nutrition guidance, balanced meals, and continuous professional support.

2. Our Focus

At Metis, we believe healthy food should be simple, clean, and nutritionally balanced.

Our core cooking principles include:

• No Maida (refined flour)
• No deep-fried foods
• No refined sugar

Meals are designed to support healthier living while maintaining taste, variety, and nutritional balance.

3. Services Offered

Metis provides an integrated health and nutrition system consisting of the following services:

4. Delivery Policy

Metis currently operates from Western Hyderabad.

Delivery guidelines include:

• Delivery charges range from ₹10 – ₹12 per kilometre
• Delivery is available across Hyderabad
• The recommended service radius is within 10–12 kilometres to maintain freshness and delivery efficiency
• Customers may choose individual deliveries or combined deliveries to minimise delivery costs.

5. Refund Policy

In case a user is not satisfied with the services and wants to terminate his subscription, a flat charge of ₹200 per meal and customised diet making charges of ₹1,500 (inclusive of taxes) shall be deducted for the number of meals consumed till the refund date. Refunds will be intimated and will reflect in the user's bank account within 2–3 working business days. No refund is applicable on individual meals ordered.

No refund will be initiated if the kitchen is not operational because of circumstances not under the control of management, such as strikes, lockdown, natural disaster, war, etc.

6. Pricing

Meal prices start from ₹199 per meal.

Prices may vary depending on:

• Vegetarian or non-vegetarian meals
• Special ingredients or customisation
• Subscription duration
• Additional services or add-ons

Customers may also opt for weekly trials before committing to monthly subscriptions.

7. Non-Vegetarian Meals

For non-vegetarian meals: we primarily use chicken breast; occasionally fish may be used. High protein or fibre may be provided upon request at an additional cost of ₹50 per bowl. All ingredients are sourced fresh and prepared following Metis quality standards.

8. Communication

For efficient coordination, customers will be added to a private WhatsApp group including: the Metis manager, the assigned chef, and the customer.

This group will be used for:

• Meal updates
• Customisation requests
• Feedback
• Support and communication

9. Meal Customisation

Customers may request meal modifications based on: personal preferences, dietary restrictions, allergies, or health conditions. Menu changes should be communicated at least one day in advance. Certain customisations may involve additional charges depending on ingredients and preparation requirements.

10. Meal Pause and Cancellation Policy

Customers may pause or cancel meals by informing the Metis team within the following timeframes:

• Lunch cancellations: before 11:00 PM on the previous day
• Dinner cancellations: before 2:00 PM on the same day

Requests made after these deadlines may not be accommodated due to meal preparation schedules.

11. Ordering Options

Customers may order meals through: subscription plans, individual meal orders, or online ordering menus where available. Orders are confirmed only after payment or deposit requirements are fulfilled.

12. Payment Policy

Subscription plans require advance payment.

If meals are cancelled within the permitted notice period: the amount may be adjusted towards the next subscription cycle, or refunded according to Metis policies.

13. Menu and Service Changes

Metis reserves the right to: modify menu items, substitute ingredients when necessary, and adjust service offerings due to ingredient availability or operational requirements. Such changes will always aim to maintain the nutritional integrity of the meal plan.

14. Health Disclaimer

Metis meal programs and nutrition guidance are designed to support healthy lifestyles. However, results related to weight loss, muscle gain, or health improvement may vary depending on individual lifestyle, adherence, and medical conditions.

Customers with existing medical conditions should consult their healthcare professional before starting any nutrition or diet program.

15. Acceptance of Terms

By subscribing to or purchasing services from Metis, customers confirm that they have read, understood, and agreed to these Terms and Conditions.