Healthy Meal Delivery

Freshly prepared meals designed to support nutritional goals. Meal options include:

• Breakfast
• Lunch
• Dinner
• Healthy snacks
• Detox drinks

Customers may choose: individual meal orders, weekly meal plans, or monthly meal subscriptions. Meals are freshly cooked daily and prepared according to health-focused cooking standards.

Dietitian Consultation

Metis offers one-on-one consultations with certified dietitians who assess: health goals, medical history, lifestyle habits, dietary preferences, and current nutrition patterns. Based on this consultation, a personalised nutrition plan is developed.

Customised Meal Plans

Customers receive customised meal plans tailored to their individual needs. These plans may focus on: weight loss, fat loss, muscle gain, metabolic health improvement, or general wellness and lifestyle balance. Customers may choose to either follow the plan using Metis meal delivery, or prepare meals independently using the dietitian-designed plan.

Continuous Guidance & Support

Metis supports customers throughout their health journey by providing: ongoing nutrition guidance, progress monitoring, meal plan adjustments when necessary, and continuous communication with the Metis team. Our approach focuses on long-term lifestyle change rather than short-term dieting.

Health Tracking Application

Customers enrolled in Metis programs may receive access to a health tracking application where they can track: daily food intake, meal adherence, physical activity and workouts, progress updates, and lifestyle habits. This platform helps both the customer and the Metis team monitor progress and maintain accountability.

No Refund Policy

• Due to the perishable nature of food products and hygiene considerations, all purchases made through Raiqa AI India Pvt Ltd are final. Once an order is confirmed and payment is successfully processed, no cancellation, return, exchange, or monetary refund shall be permitted.
• Raiqa AI India Pvt Ltd does not provide cash refunds, bank refunds, payment reversals, or wallet refunds under any circumstances, except where required by applicable law.

Limited Resolution

• As a gesture of goodwill and without admitting any liability, the Company may, at its sole and absolute discretion, offer a complimentary meal or a promotional coupon in limited circumstances after a thorough investigation.
• A complimentary meal or coupon is not a customer entitlement and shall be provided only if the Company is satisfied that the claim is genuine and falls within the eligibility criteria set out below.

Eligible Cases

A customer may request a review only in the following situations:

• Food received in a spoiled or unsafe condition.
• Wrong item delivered.
• Confirmed failure to deliver the order.

No other circumstances shall qualify for compensation unless expressly approved by the Management.

Mandatory Proof

To enable the Company to investigate the claim, the customer must submit:

• Clear photographs and/or videos of the food and packaging;
• Order details;
• Any additional information requested by the Company's customer support team.

The Company reserves the right to reject any claim where sufficient evidence is not provided.

Time Limit for Reporting

• All complaints must be reported within 30 minutes of the order being marked as delivered or of the scheduled delivery time in the case of non-delivery.
• Claims raised after this period may not be considered.

Investigation Process

• All claims shall be reviewed by the Company's Quality Assurance and Customer Support team.
• The Company may contact the customer, delivery personnel, chef, or any other relevant party and may request additional information before making a decision.
• The Company's findings and decision shall be final and binding.

Complimentary Meal

• Where the Company determines that the complaint is genuine after completing its investigation, it may provide one complimentary meal.
• The complimentary meal shall:
  • be added to the customer's existing subscription;
  • be redeemable only in accordance with the subscription terms;
  • not be transferable;
  • not be exchangeable for cash;
  • not be refundable; and
  • not have any monetary value.
• The complimentary meal shall be added only after the investigation has been completed and approved.

Promotional Coupons

• In exceptional cases, and solely at the discretion of the Management, the Company may issue a promotional coupon as a goodwill gesture.
• The value, validity, usage conditions, and eligibility of such coupon shall be determined exclusively by the Company.
• The issuance of a coupon in one instance shall not create any obligation to provide coupons for future claims.

No Compensation

The Company shall not provide any refund, compensation, reimbursement, discount, credit, or complimentary meal in cases including, but not limited to:

• Change of mind after placing the order.
• Customer ordered the incorrect item.
• Allergic reactions due to ingredients disclosed in the menu.
• Incorrect delivery address provided by the customer.
• Customer unavailable to receive the order.
• Delay caused by traffic, weather, public holidays, strikes, government restrictions, or other events beyond the Company's reasonable control.
• Customer dislikes the taste, texture, spice level, or personal preference.
• Minor differences in presentation, packaging, or appearance.
• Allergic reactions arising from ingredients that were disclosed.
• Failure to properly store or consume the food after delivery.
• Claims submitted without sufficient evidence.
• Doesn't like the taste of the food.
• Fraudulent, misleading, or repeated unjustified complaints.

Fraudulent Claims

If the Company reasonably believes that any complaint is false, misleading, abusive, or fraudulent, it reserves the right to:

• reject the claim;
• refuse any complimentary meal or coupon;
• suspend or permanently deactivate the customer account;
• refuse future orders; and
• take any other action available under applicable law.

Management Discretion

• The Company reserves the absolute right to approve or reject any complaint, determine the appropriate resolution, and decide whether to provide a complimentary meal or promotional coupon.
• All decisions made by the Company shall be final and binding.