Privacy Policy
Last updated: March 2026
Metis Fit is committed to protecting the privacy and personal information of our customers.
These Terms form a legally binding agreement between Metis Fit (“Metis Fit”, “Company”, “we”, “us”, “our”), operated by RAIQA AI INDIA PRIVATE LIMITED, and the user (“you”, “User”) governing your access to and use of www.metis.fit (the “Website”).
This Privacy Policy explains how we collect, use, store, and protect the personal information of customers who use our services, including:
- Healthy meal subscriptions
- Dietitian consultations
- Customised nutrition plans
- Health tracking applications
- Communication through our support channels
By using Metis services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
To provide personalised nutrition services and meal programs, Metis may collect the following types of information.
Personal Information
- Full name
- Phone number
- Email address
- Delivery address
- Payment details
Health & Lifestyle Information
To provide personalised diet plans and nutrition support, we may collect:
- Age
- Height and weight
- Health goals
- Medical conditions (if voluntarily disclosed)
- Food allergies or intolerances
- Dietary preferences
- Activity levels
- Lifestyle habits
This information helps our dietitians design customised nutrition plans.
App and Usage Data
If you use the Metis tracking application, we may collect:
- Meal tracking data
- Workout tracking data
- Nutrition logs
- Progress updates
- Program adherence data
This data helps us monitor progress and improve our services.
3. How We Use Your Information
Metis uses customer information for the following purposes:
- To provide customised meal plans and nutrition guidance
- To deliver meals to the correct location
- To communicate with customers regarding orders and services
- To monitor progress in health programs
- To improve customer experience and service quality
- To provide ongoing support and program adjustments
- To manage billing and payments
We only use your information for purposes related to providing Metis services.
4. Sharing of Information
Metis respects customer privacy and does not sell or rent personal information to third parties.
However, limited information may be shared with:
- Dietitians and nutrition professionals working with Metis
- Delivery partners for meal delivery
- Technology providers supporting our application and systems
- Payment processors to complete transactions
All partners are expected to handle customer data responsibly.
5. Data Protection
Metis takes reasonable steps to protect customer information from:
- Unauthorized access
- Data misuse
- Data loss
- Disclosure
We use secure systems and restricted access to protect sensitive information such as health details and contact information.
6. Health Information Privacy
Health-related information shared during diet consultations or through the tracking application is treated with additional confidentiality.
Such information is used only for nutrition guidance and program support and is accessed only by authorised Metis professionals.
7. Communication
Customers may receive communication from Metis regarding:
- Meal orders and delivery updates
- Nutrition program updates
- Consultation reminders
- Progress check-ins
- Customer support
Communication may occur via:
- Phone calls
- App notifications
Customers may request to limit marketing communications at any time.
8. Data Retention
Metis retains customer information only for as long as necessary to:
- Provide services
- Maintain customer records
- Comply with legal or regulatory obligations
Customers may request deletion of their data where applicable.
9. Customer Rights
Customers have the right to:
- Request access to their personal data
- Request correction of inaccurate information
- Request deletion of personal information (where applicable)
- Withdraw consent for certain communications
Requests can be made by contacting the Metis support team.
10. Changes to This Privacy Policy
Metis may update this Privacy Policy from time to time to reflect changes in services or legal requirements.
Updated policies will be communicated through our website, application, or customer communication channels.
11. Contact Information
For questions regarding this Privacy Policy or data protection practices, customers may contact:
Metis Fit Support Team
Registered Office:
Plot no 154 5th floor, Western Aqua, Madhapur, Shaikpet, Hyderabad- 500081, Telangana
Email: admin@metis.fit
Call: +919376967696